How To

Your Name:	Please Enter the Full Name of the User Requesting Support
Your Email Address:	Please Enter a Valid UF Email Address of the Requestor as it will be Validated
Location of Problem:	Make sure to Enter the Location of the Computer or Hardware Experiencing Problems
Type of Request:	Choose as Accurately as Possible.
Computer Name (Related to Request):	How To Below
Brief Description of Problem:	Just a Basic Description of the Problem. NOTE: This will be used as the subject of your confirmation letter as well as the subject of our request.
Detailed Description of Problem (Can the problem be reproduced?):	Please be as detailed as possible.
Service Tag(if Dell PC) or S/N non-Dell PCs:	How To Below
OS:
Mac Address:	How To Below
IP Address:	How To Below
When will You be Available:

Windows 2000, XP, 2003

Linux, Unix

MacIntosh

Show My Computer,
My Network Place,
My Documents, or
Internet Explorer

Find your Computer Name

You computer name can be found by right clicking on My Computer and and then clicking on Properties. Then click on the tab labeled Computer Name. It is listed under Full Computer Name: .

Type "hostname" at a command prompt.

Find your MAC Address

Click on the bottom left windows start and goto run. Type in "cmd" (no quotes) and press enter. This should bring up a DOS prompt. Type in "ipconfig /all" (no quotes) and press enter. This should bring up some information in which you should see one item appearing as "Physical Address. . . . . . . . . : 00-B0-D0-E4-E0-15". That is the MAC Address.

At the command prompt type "ifconfig -a"

Windows Example

Helper Picture

Find your IP Address

Click start at the bottom left corner of the Windows Desktop and then click on "run". Type in "cmd" (no quotes) and press enter. This should bring up a DOS prompt. Type in "ipconfig /all" (no quotes) and press enter. This should bring up some information in which you should see one item appearing as "Physical Address. . . . . . . . . : 00-B0-D0-E4-E0-15". That is the MAC Address. (See above)

Unix - At a command prompt, type "ifconfig -a"
Linux - At a command prompt type "ifconfig"

Find your Service Tag (Dell Computers ONLY!!)

The service tag is usually located on the front of the Optiplex series in which the middle face are lifts up for USB. The back on the larger desktop models, or slim versions. As for labtops its likely on the bottom.
The service tag is usually 7 digits and alphanumeric. Example "F2D4Z28"

Show My Computer, My Network Place, My Documents, or Internet Explorer
This can be done by right clicking anywhere in the desktop area. Go to properties, then click on the desktop tab and then click on the Customize Desktop Button. This will bring you to a popup that you can choose to hide or unhide this features. Check the ones you want and click OK.

Find your Computer Name
You computer name can be found by right clicking on My Computer and and then clicking on Properties. Then click on the tab labeled Computer Name. It is listed under Full Computer Name: .

Find your MAC Address (Windows 2000 or XP)
Click on the bottom left windows start and goto run. Type in "cmd" (no quotes) and press enter. This should bring up a DOS prompt. Type in "ipconfig /all" (no quotes) and press enter. This should bring up some information in which you should see one item appearing as "Physical Address. . . . . . . . . : 00-B0-D0-E4-E0-15". That is the MAC Address.

Find your MAC Address (Linux or Unix)
Unix -
Linux - At the command prompt type "ifconfig -a"

Find your IP Address
Windows - Same as MAC address but you are looking for "IP Address. . . . . . . . . . . . : 192.168.1.1".
Unix - At a command prompt, type "ifconfig -a"
Linux - At a command prompt type "ifconfig"

Find your Service Tag (Dell Computers ONLY!!)
The service tag is usually located on the front of the Optiplex series in which the middle face are lifts up for USB. The back on the larger desktop models, or slim versions. As for labtops its likely on the bottom.
The service tag is usually 7 digits and alphanumeric. Example "F2D4Z28"